The police non-emergency phone number 101 remains available if personal contact is required. However, using SOH significantly reduces wait times for those reporting crimes or incidents, or if you simply wish to provide some information to the police. Reporting online via SOH is easy and effective. It has been positively endorsed by a number of Neighbourhood Watch members who have had the opportunity to use it.
The new portal can be found on the home page of the recently updated Sussex Police website. In addition to the Report area, here you will find a new box “Tell us about …”. There is a drop down from which you can select, for example, “Something you’ve seen or heard”.
If reporting a crime or incident which has occurred in Sussex, SOH is available directly here. You can scroll further down that page to see other options. If reporting a crime or incident which has occurred outside of Sussex, SOH is available here. If it’s something that you’ve seen or heard, this is the link.
SOH should not be used for an emergency – dialling 999 remains the means of contact if there is danger to a person or if a crime is being committed.
All reports submitted via SOH will receive an immediate acknowledgement message. Reports are reviewed in live time, and within 48 hours Sussex Police will provide a personal response from a named staff member.